Policies

INsurance

Public liability insurance is in place, and anyone who is self-employed and working in our business also has insurance. Professional indemnity insurance is in place, including cover for all the treatments or services provided by our salon.

Employer liability insurance is in place.

health and safety

The mandatory health and safety poster is displayed in a prominent place in the staff area of our business. Risks assessments are completed and, we have a health and safety policy. We have fire safety notices, a compliant first aid kit and notices, and an accident book. We have issued health and safety guidelines to anyone working in our salon. Gloves are worn for colour services, shaving, pedicures or intimate treatments, ideally nitrile or vinyl gloves (not latex). The premises, all tools and equipment are maintained to ensure the health and safety of clients, visitors and people working in the salon.

Allergy alert testing – hair colour

All new clients for hair colour, hair lightening, eyebrow colour or eyelash tinting are tested for possible allergies to PPD at least 48 hours in advance, as set out in the NHF Allergy Alert Consultation and Colour Record cards and guidelines.

Repeat tests are carried out as set out in the NHF Allergy Alert Consultation and Colour Record cards and guidelines. If there are any contra-indications clients are tested or referred for medical advice.

• An allergy test is performed once a year to comply with manufacturer’s instructions and insurance requirements

• It is explained to clients that allergy tests are carried out for their safety and demonstrates that the salon is working to professional standards as well as complying with insurance requirements.

CANCELLATION POLICY

Please let us know if you can't make your appointment. We require 24 hours' notice for appointment cancellations and amendments, otherwise a 50% charge will apply. 

If you cannot reach us by phone 020 77221043, please send us an email to info@lisahauck.com