Our policies
INsurance
Public liability insurance is in place, and anyone who is self-employed and working in our business also has insurance. Professional indemnity insurance is in place, including cover for all the treatments or services provided by our salon.
Employer liability insurance is in place.
health and safety
The mandatory health and safety poster is displayed in a prominent place in the staff area of our business. Risks assessments are completed and, we have a health and safety policy. We have fire safety notices, a compliant first aid kit and notices, and an accident book. We have issued health and safety guidelines to anyone working in our salon. Gloves are worn for colour services, shaving, pedicures or intimate treatments, ideally nitrile or vinyl gloves (not latex). The premises, all tools and equipment are maintained to ensure the health and safety of clients, visitors and people working in the salon.
Allergy alert testing – hair colour
All new clients for hair colour, hair lightening, eyebrow colour or eyelash tinting are tested for possible allergies to PPD at least 48 hours in advance, as set out in the NHF Allergy Alert Consultation and Colour Record cards and guidelines.
Repeat tests are carried out as set out in the NHF Allergy Alert Consultation and Colour Record cards and guidelines. If there are any contra-indications clients are tested or referred for medical advice.
An allergy test is performed once a year to comply with manufacturer’s instructions and insurance requirements
It is explained to clients that allergy tests are carried out for their safety and demonstrates that the salon is working to professional standards as well as complying with insurance requirements.
CANCELLATION POLICY
We understand that plans can change, but please let us know if you can’t make your appointment so we can offer the slot to another client.
24 hours’ notice
We kindly ask for at least 24 hours’ notice for cancellations or appointment changes.
Late cancellation
If less than 24 hours’ notice is given, a 50% charge of the booked service will apply.
No-shows
If you don’t attend your appointment without notice, a 100% charge will apply.
Contact us
Please give us a call to cancel or reschedule.
If you can’t reach us by phone, please email us:
☎ 020 7722 1043
✉ info@lisahauck.com
Illness and emergencies
For the wellbeing of our clients and team, please do not come to the salon if you are unwell.
Unfortunately, we are not able to waive cancellation or no-show fees due to illness, emergencies or other personal reasons. This ensures fairness for our freelance stylists, whose time and income are directly affected by missed appointments.
Why this policy matters
When an appointment is missed or cancelled late, we can’t always fill the slot, which means our stylists lose valuable working time and income. Our policy helps us protect our team and continue providing the best service for all our clients.
Thank you for your understanding and cooperation.
Our Correction Policy
We want you to love your hair, and if something isn’t quite right, here’s how we handle corrections:
What a correction means
• A correction is when something went wrong with your service or the result is not as agreed during your consultation.
• A correction does not include a change of mind (e.g. deciding you want a different colour, length, or style after the service).
• A correction also does not cover normal colour fade, regrowth, or results affected by home care (such as not using recommended products, swimming, or heat/chemical damage).
Let us know quickly
Please contact us as soon as possible if you’d like a correction, and no later than 2 weeks after your appointment. After this time, we may not be able to offer a correction unless there was a genuine reason you couldn’t reach us sooner.
To make sure we don’t miss your message, please contact us via our salon phone or email rather than social media.
Corrections are free
We’re happy to make things right at no extra cost. Wherever possible, we’ll book you back in with your original stylist, but as many of our team are freelance, we may need to arrange your correction with another stylist depending on availability.
Colour corrections
A quick blast dry is included so we can check the result. A full blowdry is not included, but you’re welcome to book one at our standard price if you’d like.
Hair health matters
We won’t carry out a correction if it risks damaging the condition of your hair.
Refunds
Our policy is to offer a correction rather than a refund. Our priority is ensuring you leave the salon feeling confident and happy with your hair.